Terms of Service

1. Agreement and scope

By accessing or using KeepTrack, you agree to these Terms of Service ("Terms"). If you use KeepTrack on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

These Terms apply to: (a) the open-source KeepTrack software, and (b) any hosted "KeepTrack Cloud" services we operate. Separate written agreements with you control to the extent they conflict with these Terms.

2. Open-source software license

The KeepTrack source code is licensed under the MIT License. Your rights to use, copy, modify, and distribute the software are governed by that license.

These Terms govern service use, websites, accounts, support interactions, and other non-license matters. Nothing here limits rights expressly granted by the MIT License.

3. Eligibility and accounts

You must be legally able to enter a binding contract and comply with applicable laws. You are responsible for account credentials, security settings, and activity under your account.

You must provide accurate account information and keep it current. We may suspend or terminate accounts used in violation of these Terms or applicable law.

4. Acceptable use

You may not use KeepTrack to: violate law; infringe intellectual property rights; upload malicious code; attempt unauthorized access; interfere with service operation; or reverse engineer hosted service components except where law expressly permits.

You are responsible for content you upload, including inventory records, photos, documents, labels, and automation inputs.

5. Self-hosted deployments

If you self-host KeepTrack, you are solely responsible for your hosting environment, security configuration, backups, patching, and legal compliance for data you process.

Unless separately agreed in writing, we do not monitor, manage, or access your self-hosted data or infrastructure.

6. KeepTrack Cloud subscriptions and billing

Paid Cloud plans, if offered, are billed on the schedule shown at purchase. Fees are non-refundable except where required by law.

You authorize us or our payment processors to charge applicable fees, taxes, and renewal charges until cancellation. We may change pricing prospectively with reasonable notice.

7. Third-party services and integrations

KeepTrack may integrate with third-party services (for example, storage, email, smart home systems, barcode/NFC tools, or AI APIs). Your use of third-party services is governed by those providers' terms and policies.

We are not responsible for third-party services, including their availability, security practices, or data handling.

8. AI and automation features

Optional AI or automation outputs may be inaccurate, incomplete, or unsuitable for your specific use. You must independently review outputs before relying on them.

Do not use KeepTrack as a substitute for legal, tax, insurance, financial, or safety-critical professional advice.

9. Intellectual property and feedback

Except for open-source rights and your content, we retain all rights in KeepTrack branding, hosted service materials, and website content.

If you provide feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use that feedback without restriction or compensation.

10. Termination

You may stop using KeepTrack at any time. We may suspend or terminate access for violations, non-payment, legal requirements, or to protect users, systems, or service integrity.

Upon termination, provisions that by nature should survive remain in effect, including disclaimer, limitation of liability, indemnity, dispute terms, and license/ownership provisions.

11. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KEEPTRACK IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that KeepTrack will be uninterrupted, error-free, secure, or that data loss will never occur.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO KEEPTRACK WILL NOT EXCEED THE GREATER OF: (A) AMOUNTS YOU PAID US FOR KEEPTRACK CLOUD IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) USD $100.

13. Indemnification

You agree to defend, indemnify, and hold harmless KeepTrack and its operators, officers, directors, employees, and agents from claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of your content, your use of KeepTrack, or your violation of these Terms or law.

14. Governing law and disputes

These Terms are governed by applicable federal law of the United States and, where state law is required, the laws of the State of Delaware, excluding conflict-of-law rules.

Before filing a claim, you and KeepTrack agree to try to resolve the dispute informally by contacting support@keeptrack.at and allowing 30 days for resolution. If unresolved, either party may bring the claim exclusively in the state or federal courts located in Wilmington, Delaware. You and KeepTrack each waive any right to participate in a class or representative action to the maximum extent permitted by law.

15. Changes to Terms

We may update these Terms from time to time. Material changes will be posted with an updated effective date. Continued use after the effective date constitutes acceptance of the revised Terms.

16. Contact

Questions about these Terms: support@keeptrack.at.